Warranty documentation
Warranty scope depends on the model, destination and applicable supply agreement. Request the written terms for the equipment under consideration.
Before placing an order
Request the written warranty for the proposed model, supply channel and destination. Keep the dated version with the quotation or supply agreement.
- Match the product designation and configuration.
- Ask the supplying party to identify the applicable scope, exclusions and process.
- Confirm the local contact for service before commissioning.
For installed equipment
- Record the exact model, installation country and purchase reference.
- Describe the issue and when it first appeared. Keep the original receipt, service records and installation details available.
- Open a technical support inquiry and select Warranty documentation. Include a serial number only if needed to identify your unit.
The supplying party must confirm the applicable terms and any claim decision.