SUPPORT CENTER
Comprehensive Support for Your Energy Projects
Technical resources, project assistance and customized solutions for distributors, installers and OEM partners.
Support for Your Battery Project
Technical Review
Flexible Customization
Distributor & Installer Support
Project Integration Review
Project Coordination
Product Support
Find model information and product families for your battery application.
Technical Resources
Find the documents and software information relevant to your product and project.
Project & Customization Support
Bring together the requirements and information needed to review your project.
- System Requirements & Sizing Review
- Battery & Inverter Compatibility Review
- OEM / ODM Requirements
- Project Integration Planning
- Technical Information & Documentation
Frequently Asked Questions
Answers to common questions about system requirements, installation, compatibility and customization.
What information is needed to review a home storage system?
Share the loads, daily use, intended backup duration and any existing solar or inverter equipment. These inputs help define the scope of a model-specific review.
Can batteries work with third-party inverters?
Compatibility needs to be checked for the exact battery, inverter model, firmware and communication interface. Share those details with your inquiry.
Is a parallel or series configuration available?
Connection arrangements and limits depend on the exact model. Request the current model documentation before planning a configuration.
Can I request a customized solution?
Yes. Describe the application, electrical requirements, available space, interfaces and expected quantity for review.
Which documents should I request?
Start with the model datasheet and user manual. Additional drawings, communication information and applicable certificates depend on the product and project.
Where can I find installation information?
Use the User Manual resource or request the current instructions for your exact model and revision.
What site details should I provide?
Include the installation location, mounting arrangement, available space, environment and equipment already selected.
How should I report an installation question?
Provide the product model, the relevant manual section and a clear description. Include photographs or drawings when available.
How do I request an equipment compatibility review?
Provide the battery and host equipment models, firmware versions, charger information and required communication protocol.
Can I use an existing charger?
The charger settings and charging requirements need to be reviewed against the exact battery model. Do not assume compatibility from nominal voltage alone.
Which communication interfaces are available?
Interface availability and protocols are model-specific. Request the documentation for the proposed battery and equipment combination.
What should a custom battery brief contain?
Include voltage, capacity or energy needs, current requirements, dimensions, mounting points, environment, interfaces and expected quantity where known.
Can enclosure and branding requirements be reviewed?
Share drawings, available installation space and proposed artwork. The scope can then be reviewed for the selected product or custom project.
How are samples and validation planned?
Sample configuration, validation scope and acceptance criteria should be agreed for the project before production planning.
How do I make a distributor inquiry?
Use the Partner page and describe your territory, customer groups, product interests and purchasing plan.
What helps with a project quotation?
Provide the application, model or product family, quantity, destination and proposed timeline. Leave unknown technical values open for review.
How can I follow up on an existing inquiry?
Include your previous inquiry reference and the product or project details so the discussion can be continued in context.
Submit a Support Request
Tell us about your product, project needs or technical questions.
Become a Partner or Installer
Discuss your market, product requirements and project plans with WiseBattery.