Frequently asked questions
Answers to common questions about the catalog, documentation requests and partner inquiries.
How do I request a model-specific datasheet?
Choose a model in the catalog, select Request Datasheet, and include your installation country. The model reference travels with the inquiry.
What does specification confirmation required mean?
WiseBattery is confirming the exact model documentation and applicable market. Request a current datasheet before using the entry in a specification or tender.
How should I request inverter compatibility evidence?
Provide the inverter model, firmware version, battery configuration and proposed interface. Ask for written confirmation tied to that combination.
Where can I ask about a distributor agreement?
Use the wholesale inquiry and describe your territory, channels, projected quantity and support capabilities.
How are regional warranty terms confirmed?
Request the version that applies to the exact model, destination and supply agreement. Include the serial or model reference when available.